Welcome to Episode 18 of Let’s Talk Facilities. Aaron Kelly and Nicholas Grace are joined by Gaurav Bhalla, General Manager of First Five Minutes, for a powerful conversation on emergency management.

Gaurav shares how human behaviour influences the success of evacuations, why people often hesitate to act without visible danger, and how facility managers can address these challenges through effective training, drills, and tenant engagement. He also highlights the new risks emerging in today’s built environment and how FMs can prepare their teams to respond with confidence.

This episode offers practical insights for facility managers who want to strengthen emergency planning, better understand human behavior, and protect people when it matters most.

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