Carpet is one of your biggest investments in your building. However, many carpets fail earlier than expected because warranty requirements are not being followed.

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Why Carpet Warranties Matter

Every carpet warranty includes maintenance requirements that protect your investment. These typically cover:

• Cleaning frequency based on foot traffic levels
• Approved cleaning methods and chemicals
• Proper use of equipment
• Documentation of all maintenance work

These steps help preserve the carpet’s fibres, colour, and structure. If these requirements are not met, the warranty can be voided, even if the carpet shows premature wear.

The Risk of Ignoring Warranty Guidelines

Many facilities rely on contractors who may not be trained in manufacturer-approved processes. Using too much water, harsh chemicals, or the wrong equipment can damage the carpet. Over time, you may notice rippling, discolouration , or delamination. When this happens, a warranty claim inspection often reveals that incorrect maintenance caused the issue. Once this is confirmed, the warranty will not be honoured , leaving your facility to shoulder full replacement costs.

How the Right Cleaning Provider Protects Your Investment

A qualified provider ensures that your carpet receives the right care every time by:

• Following manufacturer-approved cleaning methods
• Using systems such as Low Moisture Cleaning (LMC) or encapsulation that match the carpet’s construction and traffic conditions
• Keeping accurate documentation and records that are essential when verifying warranty compliance
• Helps track carpet condition, making it easier to plan budgets and replacement cycles.

Your carpet is an asset that requires consistent care and proper handling. Choosing a cleaning provider who understands manufacturer guidelines ensures your warranty remains valid and your investment protected.

Contact Premrest today to learn how our manufacturer-approved cleaning methods can help your carpets perform at their best for years to come.