Welcome to another episode of Let's Talk Facilities. Aaron and Ben sit down with Lisa Mhaya, Partner and Head of Workplace at Knight Frank, for a conversation about what it takes to create a workplace people genuinely want to return to.

Lisa talks through what placemaking looks like when it is done well, how tenant experience has become one of the most important things a building can get right and what FMs can do to start understanding what the people in their building actually need.