Welcome to episode 23 of Let’s Talk Facilities. In this episode, Aaron Kelly and Nick Grace sit down with Arbab Shah for an honest conversation about the realities facing new and emerging facility managers.

Arbab reflects on the early hurdles that shaped his career journey and how hands-on learning, mentorship, and patience helped him build confidence in a complex industry. He shares practical insights on navigating expectations, developing technical awareness, and finding your footing during the first years in FM.

This episode is a reminder that growth in facilities management isn’t about knowing everything on day one. It’s about staying curious, learning from the people around you, and building the skills that turn challenges into experience.

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